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Continue ShoppingEffective Date: 1 April 2025
This Replacement Policy is effective from 1 April 2025 and applies to all orders placed on or after this date.
At KSQUAREE, customer satisfaction is our priority. Every order is carefully inspected before dispatch to ensure you receive the correct product. If there is an issue with your order, we will gladly assist you with a replacement as per the policy below.
Eligible for Free Replacement
You are eligible for a FREE replacement if:
- You receive a wrong product.
- You receive a damaged or defective product.
- You receive the wrong size due to an error from our side.
In these cases, KSQUAREE will bear the complete replacement cost, including shipping charges.
Customer-Initiated Replacement
If you receive exactly the same product that you ordered (correct design, color, size, and quantity), but wish to replace it due to a personal preference, such as selecting a different size, a ₹99 Replacement Fee will be applicable.
Replacement Request Timeline
- You must contact our customer support team within 24–48 hours of your order being delivered.
- Replacement requests received after 48 hours from the delivery time may not be accepted.
Replacement Eligibility
To qualify for a replacement, the product must:
- Be unused, unwashed, and in its original condition.
- Have all original tags, labels, and packaging intact.
- Not show any signs of use, washing, stains, perfume, damage, or alteration after delivery.
Replacement Process
- Contact our customer support team within 24–48 hours of delivery.
- Share your Order ID along with clear photos or an unboxing video (required for damaged, defective, wrong item, or incorrect size received due to our error).
- Once your request is verified and approved, we will arrange a pickup within 24–48 hours (subject to courier service availability).
- After the product reaches our warehouse/hub and successfully passes the quality inspection, your replacement product will be dispatched.
- The complete replacement process generally takes 7–8 business days, depending on your location and courier partner.
Important Notes
- Replacement is subject to stock availability. If the requested size is unavailable, our support team will assist you with the best available option.
- KSQUAREE reserves the right to reject replacement requests if the product does not meet the eligibility criteria mentioned above.
- For a faster resolution, we recommend recording an unboxing video while opening your package.
Contact Us
If you have any questions regarding your replacement request, please contact us:
Email: support@ksquaree.com
Phone: +91 7017459401
At KSQUAREE, customer satisfaction is our priority. Every order is carefully inspected before dispatch to ensure you receive the correct product. If there is an issue with your order, we will gladly assist you with a replacement as per the policy below.
Eligible for Free Replacement
You are eligible for a FREE replacement if:
- You receive a wrong product.
- You receive a damaged or defective product.
- You receive the wrong size due to an error from our side.
In these cases, KSQUAREE will bear the complete replacement cost, including shipping charges.
Customer-Initiated Replacement
If you receive exactly the same product that you ordered (correct design, color, size, and quantity), but wish to replace it due to a personal preference, such as selecting a different size, a ₹99 Replacement Fee will be applicable.
We will process your replacement promptly to ensure you receive the correct item as quickly as possible.
Replacement Request Timeline
Contact Us
- You must contact our customer support team within 24–48 hours of your order being delivered.
- Replacement requests received after 48 hours from the delivery time may not be accepted.
If you have questions or concerns about your privacy, please contact us at:
Email: support@ksquaree.com
Phone: +91 7017459401